Case Manager Spotlight: Marie Pollnow
When Dave* first landed on Case Manager Marie Pollnow’s radar, his recent housing story already included three chapters. Starting with his release from prison, this Veteran had initially stayed with a friend in her residence until her own activities threatened to violate Dave’s conditions of parole. Deciding that his freedom was more valuable than a comfortable home, Dave enlisted the help of his family to move into a motel while he figured out his next steps to stable housing.
While this story sounds typical for many of our Veterans so far, Dave had the rug ripped out from under him when the motel owner decided to nearly double the occupancy rate. Even with help from family and friends, Dave found he could no longer live in this arrangement and instead started living out of a tent. Moving on a nearly daily basis to avoid trouble and stay safe, our incredibly resilient Veteran still managed to succeed in a position as a dishwasher during this point in his journey.
Marie first met Dave after he started living in a tent, and one day after he managed to secure full-time employment at a local outdoor sports retailer . “It’s very humbling to work with him because he’s been through so much,” notes Pollnow. “He’s so grateful for every little thing we do to help him. He’s constantly saying, ‘thank you so much, thank you so much’…he’s just a model client.”
Marie worked quickly to find a hotel placement for Dave, who was working in the service industry full-time and experiencing unsheltered homelessness, two major risk factors for exposure to COVID-19. He currently resides at a local motel, a setting which he found “incredible” after life in a tent. Dave declared that the first thing he wanted to do was take a bath while listening to music, both great examples of the privileges so many MACV clients cannot take for granted.
These days, Dave is focused on “keeping his nose clean” and in good standing with his parole officer while the MACV team assists him with securing long-term housing. While this process can be arduous and frustrating, MACV can now promise Dave that if he stays out of trouble, he has a place to stay and does not have to worry about becoming homeless again. For Dave, that assurance is enough to keep him moving forward.
*Name changed to protect client confidentiality.