Case Manager Spotlight: Amanda Hooper

February 2021//News

Intersecting identities are a prevailing theme in MACV provider stories. While we focus our services on Veterans, the nature of the U.S. military includes multiple generations and life stages. Case Manager and Army Veteran Amanda Hooper recently engaged with a Veteran in his seventies who recently suffered the loss of a close family member. After the remaining family decided to sell the house in which the two had resided for years, Ron* now had nowhere to live.

After reaching out to his VA case worker, who brought in MACV to secure short-term shelter for Ron, our team placed the Veteran in one of our partner hotels. Our staff collaboratively worked with the VA worker to address Ron’s barriers, which include myriad health conditions and no significant income.  The Veteran’s adamant self-advocacy to stay in the community where he formerly resided added another layer to the case.

“He wanted to be someplace where his ties to the community were,” explains Hooper. When Ron was approved for his housing voucher and able to secure a residence in his community where his “regular life” was, it seemed like this was an open-and-shut case. MACV paid for the security deposit, first month’s rent, and connected Ron with resources to furnish his home as well as a move-in kit. The VA also provided home furnishings to help Ron get established on his own.

However, shortly after moving into his new home, Ron discovered a bizarre complication with his Social Security payment: the Social Security Administration (SSA) thought he was dead. Ron had not received his benefit for a few months before this point, but multiple addresses and the flurry of activity to house the Veteran had put this situation on the back burner.

“I’ll give him props, he’s very much on top of it,” notes Hooper. Ron immediately reached out to both his case workers to problem-solve this latest hiccup, which is set to resolve during a meeting at the local SSA office in early March. Given these complications and the slow pace of righting inaccuracies, losing a steady address is especially disastrous for Ron right now. As a result, MACV decided to provide the Veteran’s portion of the rent payment until his payment resumes.

Coordinating the medical, social, and financial needs of Veterans ranging from 25 to 90+ is a difficult juggling act every provider at MACV undertakes. Working with SSA in addition to the VA requires the ability to function within different administrative structures, but the decisions made by staff at these separate agencies have equally huge impacts on our clients. Ron is lucky to have such a committed expert on his team as Amanda, and we are confident that Ron can look forward to smooth sailing ahead!

*Veteran name changed to protect confidentiality

 

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